Welcome to the Retailgrow Help Center. Below are answers to frequently asked questions about onboarding, ordering, payments, wallet usage, and delivery.
A: Retailgrow is a dedicated B2B ordering platform operated by Zepcure Biotech Private Limited, serving pharmacies, healthcare retailers, and distributors.
A: Licensed pharmacies, medical stores, and authorized retailers with valid business documentation (DL/GST, business registration) can register.
A: Browse or search for items in the Retailgrow mobile app, add them to your cart, and proceed to checkout.
A: We accept Retailgrow In-App Wallet payments, UPI, net banking, debit/credit cards, and approved commercial credit terms (where applicable).
A: Approved return or cancellation refunds are credited directly to your Retailgrow In-App Wallet, which can be applied toward future orders.
A: You can submit a return request through the app support section or contact support within the return timeframe specified in our Return and Refund Policy.
A: Standard deliveries are completed within 1–5 business days depending on location. Details are available in our Shipping and Delivery Policy.
Contact us at joinretailgrow@gmail.com or call +91 97179 16322.
