Privacy Policy

This Privacy Policy explains how Zepcure Biotech Private Limited ("Zepcure", "we", "us" or "our") collects, uses, stores and protects information in connection with the Retailgrow platform, which is intended for use by pharmacies, retailers and other eligible business users (collectively, "Users" or "you").

1. Scope and acceptance

By downloading, accessing or using the Retailgrow mobile application or related services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described here, subject to applicable laws and regulations.

2. Information we may collect

2.1 Information you provide

Depending on how you use Retailgrow, we may collect information such as:

• Business contact information (for example: name, mobile number, email address).
• Business details (for example: legal name, shop name, address, licences, tax details).
• Account credentials (for example: username and other identifiers you choose).
• Order and transaction information (for example: products ordered, value, dates, delivery details).
• Communications you send to us (for example: emails, support requests, feedback).

2.2 Information collected automatically

When you use Retailgrow, we may collect certain technical and usage information, such as:

• Device information (for example: device type, operating system, app version).
• Log information (for example: access dates and times, app features used, error logs).
• Approximate location information when required for serviceability and delivery.

2.3 Wallet and payments data

The Retailgrow in-app wallet is primarily used for processing returns and refunds and may be used as a payment method for eligible orders. We may record:

• Wallet balance and transaction history.
• Refunds credited and amounts utilised against orders.
• Basic payment status information received from payment partners (where applicable).

We do not store full payment card details or bank account passwords on our systems. Such data, when used, is processed by authorised payment service providers in accordance with their own security and privacy practices.

3. How we use information

We may use the information described above for purposes including:

• Creating and managing your Retailgrow account and business profile.
• Processing and fulfilling orders placed through the platform.
• Operating the in-app wallet, including credits, debits, and refunds.
• Providing customer support and responding to your enquiries.
• Improving the performance, security and user experience of the Retailgrow app.
• Complying with legal, regulatory and contractual obligations.
• Preventing, detecting and investigating fraud, misuse or security incidents.

4. Legal basis and retention

We process information as necessary to perform our obligations under our terms with you, to comply with applicable law, and for our legitimate business interests in operating and improving the Retailgrow platform, subject to your rights under applicable privacy regulations.

We retain information for as long as reasonably required for the purposes described above or as required by applicable law, and then take reasonable steps to delete or anonymise it.

5. Sharing of information

We may share information in the following situations:

• Service providers: With trusted third-party vendors who support us in areas such as technology, hosting, delivery logistics, analytics, and customer support, under appropriate confidentiality and data protection obligations.
• Compliance and protection: When required by law or in response to valid legal requests, or to protect the rights, property or safety of Zepcure, our Users, or others.
• Business transfers: In connection with a merger, acquisition, restructuring or sale of assets relating to the Retailgrow business, subject to appropriate safeguards.

6. Data security

We use reasonable technical and organisational measures to help protect information processed through the Retailgrow platform. However, no method of transmission or storage can be guaranteed to be fully secure, and you are responsible for keeping your account credentials confidential.

7. Your choices and responsibilities

You may, subject to applicable law:

• Access or update certain account or profile information through the Retailgrow app.
• Contact us to request corrections to information that you believe is inaccurate.
• Request clarification about how your information is used.

You are responsible for ensuring that all information you provide is accurate, for complying with any legal or regulatory requirements that apply to your business, and for using the Retailgrow platform only in accordance with applicable laws and our Terms and Conditions.

8. Third-party services

The Retailgrow platform may include links to websites, services or content operated by third parties. This Privacy Policy does not apply to those external services, and we are not responsible for their practices. We encourage you to review the privacy policies of any such third-party services you choose to use.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will generally be indicated by updating the "Effective date" at the top of this document or by providing an in-app notice where appropriate. Your continued use of Retailgrow after any update will constitute your acknowledgement of the revised policy.

10. Contact us

If you have any questions or concerns about this Privacy Policy or our handling of information, you can contact us at:

Email: joinretailgrow@gmail.com
Contact Number: +91 97179 16322
Address: Soft Villa, CSD Canteen Road, Kanina, Haryana (123027)

Note: This Privacy Policy text is provided in a standard format and may be updated or replaced based on the final approved version shared by Zepcure Biotech Private Limited.